Enabling rent payments: VerseOne and Magenta Living's integrated payment solution
Magenta Living, the largest affordable housing provider in Wirral, has been a valued customer of VerseOne since 2015. Over the past decade, our collaboration has focused on delivering digital solutions that enhance customer engagement and streamline services. Our latest project - a seamless integration of payment functionalities into the MyMagenta self-service portal - marks a significant milestone in our ongoing partnership.
Enhanced capabilities: Integrating AllPay into MyMagenta
This recent project saw us collaborate with Magenta Living to integrate AllPay's payment services directly into the MyMagenta self-service portal. AllPay is a leading payment services provider in the UK public and social housing sector, offering a range of payment channels to more than 50% of UK local authorities and 90% of the UK's top 200 housing associations. By embedding AllPay's secure payment system within MyMagenta, customers can now pay their rent without leaving the portal, ensuring a cohesive and user-centred experience.
Benefits of in-portal rent payments
The integration of payment functionalities within the MyMagenta portal offers numerous advantages for both their customers, and for Magenta Living themselves:
- 24/7 accessibility across devices: Customers can make rent payments at any time, using any device, providing unparalleled convenience and encouraging timely payments.
- Enhanced security and trust: Processing payments within the familiar MyMagenta environment assures customers of the legitimacy of the transaction as they interact with the platform's trusted branding, eliminating concerns associated with third-party redirections.
- Empowerment through self-service: This feature aligns with the broader benefits of self-service, placing tenants in control of their interactions with Magenta Living and fostering a sense of autonomy and satisfaction.
- Increased revenue generation: By empowering customers to pay their rent at any time of the day, revenue generated from rent payments increases and the number of customers in arrears declines, freeing up more capital to be distributed across the business.
A decade of digital empowerment
For ten years, Magenta Living customers have benefited from self-service solutions that empower them to be in the driving seat of their own experience when engaging with Magenta Living. The integration of in-portal rent payments is a natural progression in our shared commitment to enhancing customer experiences through digital innovation and we look forward to embarking on many more projects together, continually seeking innovative solutions to meet the evolving needs of the community.