KNOWLEDGEABLE, DEDICATED, PASSIONATE | Services
WE MAKE A DIFFERENCE | Integrated or standalone
The Services team are here to support new and existing customers with their objectives. It is our job to assist on any aspect of the project and use our knowledge and cross-industry experiences to guide, advise and add value.
Our Total Engagement Programme ensures that all of our solutions are supported by first class services. Before your project even begins we involve our team in the procurement process to make sure we understand your objectives completely and can bring the right skills to the project.
This same team will support you through the initial definition and scoping phases, through design and then deployment; But our service does not stop there! We then provide on-going support with analysing and monitoring your solution to make sure it continues to deliver on your objectives providing a full 360 degree approach to your project.
What makes us different from design agencies? We have a deep understanding of our sectors, as well as the customers of our customers. We work to a scalable, modular and efficient component design methodology that puts the power of creation in the customer's hands. And, we are always pushing innovation and finding new ways of improve solutions in the VerseOne CMS. We literally don't stop; we are designers by choice, designers by nature, designers by passion.
Total Engagement Programme
Our unique Total Engagement Programme guides and supports you every step of the way — from initial definition and scoping, through design, implementation and launch — throughout our on-going partnership.
All of these stages are dictated by our award-winning customer-centric approach and tried-and-trusted project management methodology, designed to provide an established framework flexible to your needs.
Advise
We bring our deep industry knowledge, advise and guidance for each project.
As sector leaders we provide a wide array of industry events for both the Housing and NHS sectors, these include:
Senior Advistory Boards - Are focused on discussing the current issues effecting each sector, at a high level, bringing together c-suite Execs and industry leaders to share ideas, advise and discuss where technology can make a difference.
Creative Services - Events to discuss the latest trends to make sure you have an engaging digital platform that can help build trust with your users and promote positive interactions.
Solution Showcases - These are customer led events to provide insights into real solutions that have been deployed with in the sector, and outlining the steps we took, alongside our customer, to provide unique and innovative solutions to solve their problems.
To support these events we also provide Blogs and News for both the NHS and Housing sector, to provide insight from our experts, research and advise from the current industry hot topics and newsletters to provide insights.
Subscribe to our mailing list for up to date news and invites to the above events and more!
AGILE AND PRINCE2 DRIVEN METHODOLOGY | Project Managment Office
All of our projects start with our robust, industry tested project managment process. This starts with an internal kick off (IKO) where all the internal stakeholders review the documentation and have full visibilty of the scope of the project. That is followed by an External kick off (EKO) with the internal stakeholders and customers come together to go through the scope and the project plan, making sure all members of staff who will be working on the project are part of the discussion from day 1!
During the project the PMO will hold regular catch up's through-out all phases to make sure there is constant review of the milestones and to make sure the project is always focused on being delivered on time, on budget and to the highest quality.
Define
Workshops and Discovery
workshops uncovers pain points with the current solution, discussions of the information architecture, and design of the new digital solution. This helps build a picture of your content and how you can structure this content for your audience needs. These sessions are usually virtual, consisting of stakeholders, service users, customers to tenants.
Breaking down silos has an impact not only on your workflow but also directly on the quality of what you deliver. Exploring some of the concepts and problems together provides you with synergy and the level of critical thinking only achievable when you involve people of varied expertise. A developer is never going to have the same perspective as a designer or marketer. All inputs are equally important, and taking them into account will enable you to explore the potential solutions beyond what the design team could come up with.
These sessions clarify business requirements, the types of users, their needs, and the type of typical task they want to achieve. We incorporate techniques such as persona development , card sorting, wire-framing and in-depth peer and organisational analysis to craft the optimum solution for your objectives and KPIs. Our discovery workshop sessions engage directly with the people that matter, from organisational stakeholders to service users; interacting with key people invested in the desired solution means we can truly understand and deliver for your business.
UI & Graphic Design
The User Interface (UI) is the look and feel and creative of your website. It is how the information is presented to the user and how is this structured and how easy the content is to navigate. Having a well designed website will increase visitors to your website and reduce direct correspondence from visitors unable to find information, it also improves their journey through the website. Our team can guide you through all the aspects of UI to enhance your digital platform.
Platform agnostic web design
Designed to any platform or solution, tailor made, for desktop and mobile
UI Design systems
Expand upon your brand guidelines, while staying consistent across channels and formats
Graphical banners
Created or edited static graphics for a wide variety of uses
Email design
Breathe life into your emails for clearer messaging and improved engagement
Infographics
Use vector illustrations to show data or convey complicated concepts
Social media templates
Sized social assets, frames and layered templates for quick implementation
Image editing
Photo editing and manipulation to make your images more usable
Design
Design
We believe in the power of creativity to solve problems and communicate ideas. Every VerseOne design is unique and tailored to the specific needs of its parent project. Whether for a secure portal with clear and concise pathways for self-service, an intranet requiring a reliable and easily navigable document library, a website to promote and enhance your brand, or a motion graphic to explain a complex idea, we have the tools and frameworks in place to deliver.
The design phase consists of two key stages:
Wireframes: These concentrate on the layout, structure, and information hierarchy of the digital solution. The aim of this phase provides a visual understanding of a page early in a project to get stakeholder and project team approval before the creative phase (or high-fidelity mockup stage). Wireframes can also create the global and secondary navigation to ensure the terminology and structure used for the site meets user expectations. Branding, illustrations to colour are disregarded as part of this process. Why is this the case? Because the focus is solely on the layout, without distraction from visuals and branding.
High-Fidelity Mockup: Using the wireframe as a structure and base, the high-fidelity mockup stage incorporates the branding, colours to photography. Think of the wireframe as the skeleton of the design, whilst the high-fidelity mockup phase is the skin. Applying all of these elements (plus things like illustrations, icons etc.) to the wireframe designs
Design Consultation
Before you embark on a project or as part of your ongoing performance audit, it is vital to review how your website is performing. The Creative team can look at a number of different ways to understand if your digital platform is still meeting your goals and best practice for user experience is being adopted.
UX audit
Detractors to a user's experience can bubble up at any point - we can identify and fix them.
Accessibility review
Accessibility is deep rooted in VerseOne's DNA our reviews identify limitations and suggestions.
Creative strategy planning
Not sure how to progress with the creative direction of a project? Seeking guidance? We can help.
User Acceptance Testing (UAT)
The foundation to measuring the success of a new digital solution, real testers,real environment.
Site performance review
Making your website work for you - speed, SEO and delivering to your success metrics.
Environmental impact review
Is ESG a focus? Our assessment will dive into carbon impact and how to go green.
Content planning
We can help you understand, process and create page templates for your content, for a speedy go-live.
CMS implementation review
A full appraisal of content implementation and functionality opportunities in the VerseOne CMS.
BECOME A CMS EXPERT | Education Services
Our expert team will ensure you have the skills, tools and training you need to keep your solution fresh, engaging, and hitting your KPIs. We also provide ongoing maintenance for all our solutions, from design enhancements to software bug-fixes and minor upgrades. This continuous maintenance ensures that your VerseOne solution continues to work for you now and into the future.
DO MORE WITH YOUR TIME | Content Upload
Content, content, content – Often the most challenging part of the project We have several techniques for helping customers work through the process of identifying what content is valuable, how to present it and how to get it up on the new solution.
If you don’t know where to start? - Use a MoSCoW (Must, Should, Could, Won't) approach to get the most important content online for an MVP (Minimum Viable Product). Lots of similar pages? - Save a layout as a 'page template' in the CMS and load it in as a starting point to speed things up. Is it just one person migrating content into the CMS? - We can pick that up to get content online quicker and help you hit that go-live.
UNDERSTAND ALL YOUR USERS | Accessibility Monitoring
Web accessibility focuses on how solutions and online tools are created, designed and maintained so that not only people with disabilities, but everybody, can use them with ease and confidence. Web-based solutions that are truly web accessible allow people to: Perceive, understand, navigate and interact with them, and contribute to progressive functionality.
Web accessibility includes all disabilities that affect access to online systems and also takes into account other factors independent of disability, such as; people using mobile phones or smart watches, older people with changing abilities, people with “situational limitations” such as bright sunlight, and people using a limited internet connection. We have so much more to say on this subject! Either download our Accessibility Package Factsheet.pdf[pdf] 1MB, or check out our upcoming events and join an Accessibility webinar for more information.
Deployment
Development and Deployment
At VerseOne we take pride in every implementation we deliver. We use validated code and tools to build your custom design onto your VerseOne software. Your design elements are crafted into web code by our talented, dedicated front-end developers to make sure everything about your site operates smoothly. We also set up the soft key configurations that will make your VerseOne solution perfectly customised and highly usable.
All our solutions are deployed in our Microsoft Azure cloud environment and are support by our incredible Managed cloud sevices. These ensure your solution remain secure, stable and highly available. this encludes in depth defense at multiple layers, 24 hour monitoring services, pinpoint recovery and much more!
Marketing Material
We can roll out your brand and messaging across all your marketing platforms, from social posts to email templates, ensure you have a cohesive approach to all your material. We can support your campaigns, launches and create initiatives with visual collateral and assets, on brand and on point.
Launch collateral
A solution go-live is an exciting time! Lets shout across channels, and introduce new users with a 'how-to'.
Campaign collateral
We can support campaigns, reactive or proactive, with layouts, templates & designs to help you do more.
Marketing strategy planning
With marketing exposure across a multitude of sectors and industries, we are well placed to advise.
Content creation and upload
Regularly updated content ranks higher in search engines, our retainer will keep your content fresh.
Analyse
Analysis and on-going support
VerseOne offers Web Analytics and Optimisation services to improve your site's performance based on the analysis of user behaviour. By having a clear picture of your strengths and weaknesses from reliable information-gathering, we can define opportunities to pursue and threats to be aware of. This deep data analysis then informs decisions, set KPIs and be used to plan your marketing, content and website development strategy. We also focus on optimising all sites in line with our ESG policy.
Once our projects are live, it doesnt stop there. our on-going customer care program ensures you will always have access to our experts through multiple channels:
Account Management Team - this team are always on hand to provide knowledge and updates of what is going on in the industry alongside inviting you to our events, including our User Groups and customer days. We host unique events focused on bringing customers together to make sure they have a voice in our development plans, ensuring we are always focused on what is important to our customers.
Customer Success Team - They work closely with you to make sure you are getting the most out of your current solution, whether that is providing access to our Training teams and education services, providing tips and tricks on how to get the most of out the CMS or doing regular reviews to make sure your solution is still providing the best service for you and your customers.
Support team - Our support desk provides 24/7 access to raise tickets and provide assistance with CMS advice and assistance, accessibility fixes, minor design changes and minor bug fixes to make sure your system and sites are always performing optimally.
