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Digital Empowerment
for Social Housing

Communicate | Automate | Integrate

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Selection of some of our Social Housing Customers | Who we work with

Social Housing Events

Transforming customer experiences through self-service solutions
Event types
- Social Housing
Event summary

This 45 minute webinar is part of our free educational content series aimed at Customer Experience in the Social Housing sector.

Does your organisation empower its customers to tak
Dates
1. 14 Jan 2025 Virtual meeting
Price
1. From £0.00
Enhancing data governance using self-service solutions
Event types
- Social Housing
Event summary

This 45 minute webinar is part of our free educational content series aimed at IT experts in the Social Housing sector.

Can your organisation guarantee that they know who is behind
Dates
1. 15 Jan 2025 Virtual meeting
Price
1. From £0.00

What do our customers say?

Testimonial - Shepherds bush

Testimonial - Shepherds bush

Just wanted to say a big thanks to all of you for the help and support you have given us on getting the website live. It’s such a drastic improvement on what we had before!

Andrew - Communications Business Partner

Shepherds Bush - Website

Testimonial - SYHA

Testimonial - SYHA

Just wanted to say a massive well done and thank you for all your hard work on this project. I know there have been various things that have delayed us but it is a great achievement!!!

Claire Matthews - Project Manager and Business Change

South Yorkshire Housing Association - Portal

Testimonial - Cross keys

Vocoll - Old iphone.png

Our aim was to see less phone calls coming into the business, and to be able to do what you can't do with telephone calls and get those solid stats, which lets us know exactly what people are contacting us for!

Katie Taylor - Communications Manager

Cross Keys Homes - Vocoll

Testimonial - Westward

Testimonial - Westward

‘Staff love it….everyone thinks it looks really good, I can’t thank you enough - it’s really improved our shop window and brand reputation!’

Vanessa - Communications Manager

Westward Housing - Website

Testimonial - Regenda

Testimonial - Regenda

“This has been a complex and demanding project, requiring enormous co-ordination across the teams. Working with VerseOne we have again pushed forward the boundaries of what a self-service portal should deliver.”

Regenda Homes

Mobile

Estuary Home - Multi-device Mock Up.png

New

A modern and fresh website experience.

The Challenge

Full digital redevelopment across website/intranet and portal to bring all their information together into one place.
The Solution

A single CMS that allows the Comms team one location to manage everything, and make use of the create once, post everywhere mentality.

Estuary - Website

Desktop

Estuary Homepage - iMac (2020).png

New

A modern and fresh website experience.

The Challenge

Full digital redevelopment across website/intranet and portal to bring all their information together into one place.
The Solution

A single CMS that allows the Comms team one location to manage everything, and make use of the create once, post everywhere mentality.

Estuary - Website

Tablet

Estuary Home page - ipad.png

New

A modern and fresh website experience.

The Challenge

Full digital redevelopment across website/intranet and portal to bring all their information together into one place.
The Solution

A single CMS that allows the Comms team one location to manage everything, and make use of the create once, post everywhere mentality.

Estuary - Website

Mobile

Mobile

New

AI Delivers ROI.

The Challenge

To provide support to the Arun District Council users as efficiently and effectively as possible.
The Solution

Vocoll Knowledge bot is now handling over 70% of the of queries raised without need of human interaction, allowing the team to optimise their time and focus.

Arun District Council - Vocoll

Desktop

Vocoll - iMac (2020).png

New

AI Delivers ROI.

The Challenge

To provide support to the Arun District Council users as efficiently and effectively as possible.
The Solution

Vocoll Knowledge bot is now handling over 70% of the of queries raised without need of human interaction, allowing the team to optimise their time and focus.

Arun District Council - Vocoll

Tablet

Tablet

New

AI Delivers ROI.

The Challenge

To provide support to the Arun District Council users as efficiently and effectively as possible.
The Solution

Vocoll Knowledge bot is now handling over 70% of the of queries raised without need of human interaction, allowing the team to optimise their time and focus.

Arun District Council - Vocoll

Mobile

Estuary home - Multi-device (3 Screens) Mock Up .png

New

Increase tenant engagement and digital.

The Challenge

Full digital redevelopment across website/intranet and portal to bring all their information together into one place.
The Solution

The portal solution allows tenants to self service around a number of important tasks: View tenant information, View rent balance and account history, report repairs, pay rent and much more.

Estuary - Portal

Desktop

Estuary Portal - iMac (2020).png

New

Increase tenant engagement and digital.

The Challenge

Full digital redevelopment across website/intranet and portal to bring all their information together into one place.
The Solution

The portal solution allows tenants to self service around a number of important tasks: View tenant information, View rent balance and account history, report repairs, pay rent and much more.

Estuary - Portal

Tablet

Tablet

New

Increase tenant engagement and digital.

The Challenge

Full digital redevelopment across website/intranet and portal to bring all their information together into one place.
The Solution

The portal solution allows tenants to self service around a number of important tasks: View tenant information, View rent balance and account history, report repairs, pay rent and much more.

Estuary - Portal

Mobile

Mobile

New

Deliver a new digital tenant portal.

The Challenge

Provide its residents with more self-service functionality that is fully integrated with the back office systems.
The Solution

Using the Autevo integration platform to connect the front end portal to multiple back office systems, providing the tenants with a seamless experience.

CHP

Desktop

Desktop

New

Deliver a new digital tenant portal.

The Challenge

Provide its residents with more self-service functionality that is fully integrated with the back office systems.
The Solution

Using the Autevo integration platform to connect the front end portal to multiple back office systems, providing the tenants with a seamless experience.

CHP

Tablet

CHP Dashboard - ipad.png

New

Deliver a new digital tenant portal.

The Challenge

Provide its residents with more self-service functionality that is fully integrated with the back office systems.
The Solution

Using the Autevo integration platform to connect the front end portal to multiple back office systems, providing the tenants with a seamless experience.

CHP

Mobile

Mobile

New

New development builds in Yorkshire.

The Challenge

A new, modern looking shop front to show case the newest properties.
The Solution

Using the property module to showcase the new builds, including estates to allow multiple properties of the same type to be showcased.

Mulberry homes

Desktop

Desktop

New

New development builds in Yorkshire.

The Challenge

A new, modern looking shop front to show case the newest properties.
The Solution

Using the property module to showcase the new builds, including estates to allow multiple properties of the same type to be showcased.

Mulberry homes

Tablet

Tablet

New

New development builds in Yorkshire.

The Challenge

A new, modern looking shop front to show case the newest properties.
The Solution

Using the property module to showcase the new builds, including estates to allow multiple properties of the same type to be showcased.

Mulberry homes

Mobile

Estuary - iPhone 12 Pro (2 screens) Mockup.png

New

Encourage staff engagement and share important information.

The Challenge

Full digital redevelopment across website/intranet and portal to bring all their information together into one place.
The Solution

A single CMS that allows the Comms team to share information within the trust and engage staff for feedback and input.

Estuary - Intranet

Desktop

Estuary Home - iMac (2020).png

New

Encourage staff engagement and share important information.

The Challenge

Full digital redevelopment across website/intranet and portal to bring all their information together into one place.
The Solution

A single CMS that allows the Comms team to share information within the trust and engage staff for feedback and input.

Estuary - Intranet

Tablet

Estuary Home - ipad 2.png

New

Encourage staff engagement and share important information.

The Challenge

Full digital redevelopment across website/intranet and portal to bring all their information together into one place.
The Solution

A single CMS that allows the Comms team to share information within the trust and engage staff for feedback and input.

Estuary - Intranet

Mobile

Mobile

Providing high quality, affordable housing and building communities.

The Challenge

As the largest provider of social housing in Peterborough, Cross Keys Home wanted to refresh their website and to deliver online services to their Tenants and Leaseholders.
The Solution

Cross Keys Homes are investing time to ensure the whole design and navigation structure was based on what their tenants and customers really wanted from their website.

Cross Keys Homes - Website

Desktop

Desktop

Providing high quality, affordable housing and building communities.

The Challenge

As the largest provider of social housing in Peterborough, Cross Keys Home wanted to refresh their website and to deliver online services to their Tenants and Leaseholders.
The Solution

Cross Keys Homes are investing time to ensure the whole design and navigation structure was based on what their tenants and customers really wanted from their website.

Cross Keys Homes - Website

Tablet

Tablet

Providing high quality, affordable housing and building communities.

The Challenge

As the largest provider of social housing in Peterborough, Cross Keys Home wanted to refresh their website and to deliver online services to their Tenants and Leaseholders.
The Solution

Cross Keys Homes are investing time to ensure the whole design and navigation structure was based on what their tenants and customers really wanted from their website.

Cross Keys Homes - Website

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Social Housing Advisory Board: June 2024

Every 6 months VerseOne’s Advisory Board for Social Housing meet to discuss the front of mind issues facing the sector. The meeting was chaired by Colin Sales of 3C Consulting, David Done former...

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