Case study | CHS group website and portal
CHS Group - Overview
CHS Group have been providing great homes in the Cambridgeshire area for 89 years.
CHS embarked on a project to provide great online services as well to their 7,000 residents.
The Challenge
Allowing their customers to perform self-service activites online was a key goal for CHS Group. With the ever increasing need to let customers perform tasks at a time convenient to them, whenever they needed to, CHS Group asked VerseOne to help deliver a winning solution.
For CHS Group, it was important that their new customer portal should reflect a modern brand with a wide range of features, so that customers could be confident carrying out self-service online.
The Solution
The new CHS Group portal means that customers can sign up and:
- view account statements
- view personal details
- view repairs history
- report new repairs of different types
- read FAQs
- make contact and other enquiries
- see content targeted at their own personal circumstances
- receive branded emails through the portal about neighbourhood news and promotions
