DEI and Home Ownership: New self-service developments from CHP
We are delighted to continue our successful partnership with CHP, a relationship fostered over the last 14 years as a VerseOne customer. Over this time, we've worked together on various innovative projects that help develop their self-service customer experience and empower them to meet the rules and expectations set by the Regulator of Social Housing. Most recently, our collaboration has focused on two critical areas: Home Ownership and Diversity, Equality, and Inclusion (DEI).
The Home Ownership project introduced new customer portal channels tailored for shared owners and leaseholders. By refining data placements and introducing controlled access based on customer permission groups, the platform now offers a more personalised and seamless experience. Additionally, updates to the rent charges breakdown ensure transparency and accessibility for all customers.
Meanwhile, the DEI project enhances the customer self-service portal, enabling users to view and update their Diversity, Equality, and Inclusion information securely. This integration, powered by the GetDEIInformation API, underscores the importance of DEI data in meeting regulatory requirements set out in the Consumer Standards that came into law in April 2024. By prioritising transparency and accessibility, CHP demonstrates a commitment to inclusivity and compliance with housing sector benchmarks.
These projects showcase the positive impact of thoughtful design on Tenant Satisfaction Measures (TSM). By focusing on personalisation, transparency, and inclusion, organisations like CHP not only meet regulatory expectations but also build stronger relationships with their customers.
We look forward to continuing our partnership with CHP and supporting their mission to deliver outstanding experiences for their customers!