Mid and South Essex - RingCentral integration goes live!
Mid and South Essex NHS Foundation Trust and VerseOne have been working on an integration project with RingCentral Telephone directory which has now gone live!
The integration makes use of the available API's to bring through the live telephone information into the intranet so all staff have an up to date, searchable directory to be able to get direct numbers quickly and easily. It also employs a layer logic within the VerseOne Autevo layer to transform the data based on a set of predefined rules to display numbers within the correct format for the various departments.
Keith from MSE had the below to say about the project
The staging environment worked perfectly for their testing and felt any amends were actioned very fast – sometimes within hours of their feedback which really impressed
Future plans are looking towards integrating this with the staff directory to have a full seamless experience to be able to contact teams, wards and individuals directly all from the same space on the intranet.