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Digital Experience Platform
Digital Experience Platform
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Automate. Integrate. Communicate. Control.
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Communications
Workforce & HR
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IT & Infrastructure
DXP > Communications
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Customer Services
Homepages
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Property Sales
Careers & recruitment
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Accessibility
Intranets & Workhubs
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Easily organise & navigate all your customer offerings
Meet the commitments of the Social Housing Charter by delivering first class digital experiences
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DXP > Communications > Homepages
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Create, customise & manage all your websites & pages from 1 platform
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Homepages
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Live-Chat
Specialist Services
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Careers & Recruitment
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Intranets & Workhubs
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Accessibility
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Service Leads
CAMHS
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Dementia
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Maternity
Private Healthcare
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Sexual Health
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Transgender
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Recovery College
CAMHS
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Dementia
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Maternity
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Private Healthcare
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Transgender
Recovery College
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Sexual Health
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More
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Workforce & HR
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Health & Wellbeing
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Task Automation
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E-Learning
Health & Wellbeing
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Task Automation
E-Learning
IT & Infrastructure
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Process Automation
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Integration
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Maintenance & Upgrades
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Hosting & Support
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Security
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Process Automation
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Integration
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Maintenance & Upgrades
Hosting & Support
Security
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Our Digital Experience Platform
DXP > Communications > Property Sales
Property Sales
Ability to integrate with dedicated Property Sales Customer Relationship Managers (CRM) such as K-Pro and ReapIT
1
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Support for Estates / Developments (collections of Properties) and Plots
A dedicated and fine-grained search functionality (areas, property types, property features, etc.)
spa
Retain your staff and show potential applicants you care about their future with career guidance, courses and automated on-boarding.
Careers & Recruitment
DXP > Communications > Careers & Recruitment
Integrate with job boards like Trac and make it easier to process and manage applications
Get more job applicants with career hubs designed, styled and optimised for job seekers, not tenants
laptop-mobile
Create incredible user experiences with personalised workspaces that adapt to the user, promoting the most relevant features for them
Build engaged staff communities with forums, feeds, polls, rewards and peer-recognition functions tailored to your organisation
Intranets & Workhubs
DXP > Communications > Intranets & Workhubs
Less filing cabinet, more workhub with full M365 integrations bringing full outlook, sharepoint and office functionality in-page
Get full accessibility reviews complete with recommendations and even fully managed accessibility services
Provide screen-reader-friendly versions of every document and PDF in your organisation with Accessible Document Creator
Accessibility
Keep your pages WCAG compliant even as new content is added with accessibility rules, checks and tools baked-in
DXP > Communications > Accessibility
universal-access
DXP > Customer Services
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Live Chat & Chatbot
Portals
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Digital Tenancy Onboarding
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Payment Integrations
Service Requests
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Communications
Comments
3
Promote tenant choice & better engage younger or anxious tenants with secure live-chats
Live Chat & Chatbots
Multi-call handling allows staff members to provide more support then traditional telephany systems
Intelligent knowledge-bots help tenants get quick answers to common questions & free up staff time
2
DXP > Customer Services > Live Chat & Chatbots
message-bot
1
Your customers can secure access information 24/7/365, on any device, and in real-time—to check their account information, confirm an appointment or report an issue
Integrated self-service solutions that seamlessly exchange data with your business-critical systems in real-time
laptop
DXP > Customer Services > Portals
Portals
Drive channel shift through “digital by choice”, whilst the flexibility empowers you to reconfigure your portal for optimum user experience from analytics data
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DXP > Customer Services > Digital Tenancy Onboarding
Digital Tenancy Onboarding
Streamline your business processes, provide transparency to your customers, remove admin from your staff, and improve reliability
Remove the tedium and inaccuracies inherent in paper processes and unnecessary duplication
Deliver smooth, intuitive, auditable and repeatable processes, with soft-key configurability in order to future-proof your investment
Service Requests
bell-concierge
Provide support for Specialist Services with Allow customers the ability to log a complaint/compliment without needing a full portal
provide easy to use reporting services for house improvements, Damp&mould and any other business critical service with the fully customisable report tree module
DXP > Customer Services > Service Requests
Integrate with third party repair system to allow on the spot appointment booking
credit-card
Portal Toolkit enables your staff to support your customers by being able to see what they see (and more besides)
Securely connecting your portal and business-critical systems and streamlining your processes can remove unnecessary, tedious work from your customer service teams
DXP > Customer Services > Payment Integrations
Allow users to self-serve, promoting a digital first approach to rent and direct debit payments
Payment Integrations
DXP > Workforce & HR
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spa
Careers & Recruitment
laptop-mobile
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Help your staff feel comfortable with pre-starter training and information
Deliver to your staff through the channel of their choice — app or web
Empower your staff to recognise and reward their colleagues
DXP > Workforce & HR > Health & Wellbeing
Health & Wellbeing
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Integrate with job boards and make it easier to process and manage applications
spa
DXP > Workforce & HR > Careers & Recruitment
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DXP > Workforce & HR > Intranets & Workhubs
Task Automation
VerseOne BPA allows you to deliver smooth, intuitive, auditable and repeatable processes, with soft-key configurability in order to future-proof your investment
DXP > Workforce & HR > Task Automation
You are in complete control as processes are built up in a variety of steps. You can stack as many of steps together as you require to build your process
Business process automation is a fantastic way to drive efficiencies, and to remove the tedium and inaccuracies inherent in paper processes and unnecessary duplication
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DXP > IT & Infrastructure
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DXP > IT & Infrastructure > Process Automation
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VerseOne BPA allows you to deliver smooth, intuitive, auditable and repeatable processes, with soft-key configurability in order to future-proof your investment
Process Automation
DXP > IT & Infrastructure > Integration
Gather and normalise data from multiple and disparate back-office and external sources and channel it to your customers
Configure API imports, mapping, outputs, and links to business-critical systems through a drag-and-drop interface
Integration
Bi-Directional Transfer to pull data into a single, configurable layer, and push user-generated changes back into your business applications
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Major & Critical patches released within 14 days of identification
DXP > IT & Infrastructure > Maintenance & Upgrades
All maintenance of frameworks, compatability and software included as part of your support
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Enjoy free, lifetime software updates with your subscription, with roughly 4 released per year
Maintenance & Upgrades
Data security and sovereignty are maintained with encryption and unique access credentials, and unlimited technical support as standard
headset
DXP > IT & Infrastructure > Hosting & Support
Hosting & Support
99.99% planned uptime with fast fail-over and regular backups hosted on Microsoft Azure's UK datacentres
VerseOne's service desk is available during UK business hours, with prioritized ticket resolution and escalation processes in place for swift issue resolution
Security
Defence-in-depth adds network segmentation and internal software firewalls to minimise internal attack surfaces
Dual, advanced firewalls offer automated DDoS protection, page-specific rate-limiting, SQL injection defence and more
ISO 9001 & Cyber Essentials accredited, with regular penetration testing
DXP > IT & Infrastructure > Security
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Back to Communications
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Explore casestudies
and features chevrons-right
Homepages
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Property Sales
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Careers & Recruitment
Intranets & Workhubs
Accessibility
Comments
1
3
2
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DXP > Communications > Property Sales
Property Sales
DXP > Communications > Careers & Recruitment
spa
Get more job applicants with career hubs designed, styled and optimised for job seekers, not tenants)
Create incredible user experiences with personalised workspaces that adapt to the user, promoting the most relevant features for them
Build engaged staff communities with forums, feeds, polls, rewards and peer-recognition functions tailored to your organisation
DXP > Communications > Intranets & Workhubs
laptop-mobile
Less filing cabinet, more workhub with full M365 integrations bringing full outlook, sharepoint and office functionality in-page
Keep your pages WCAG compliant even as new content is added with accessibility rules, checks and tools baked-in
Get full accessibility reviews complete with recommendations and even fully managed accessibility services
DXP > Communications > Accessibility
Provide screen-reader-friendly versions of every document and PDF in your organisation with Accessible Document Creator
universal-access
Live Chat & Chatbot
message-bot
Portals
laptop
door-open
Digital Tenancy Onboarding
credit-card
Payment Integrations
Service Requests
bell-concierge
handshake-angle
DXP > Customer Services > Live Chats & Chatbots
Promote tenant choice & better engage younger or anxious tenants with secure live-chats
message-bot
Multi-call handling allows staff members to provide more support then traditional telephany systems
Intelligent knowledge-bots help tenants get quick answers to common questions & free up staff time
1
Live Chat & Chatbots
3
2
laptop
Integrated self-service solutions that seamlessly exchange data with your business-critical systems in real-time
Your customers can secure access information 24/7/365, on any device, and in real-time—to check their account information, confirm an appointment or report an issue
Portals
Drive channel shift through “digital by choice”, whilst the flexibility empowers you to reconfigure your portal for optimum user experience from analytics data
Streamline your business processes, provide transparency to your customers, remove admin from your staff, and improve reliability
door-open
Deliver smooth, intuitive, auditable and repeatable processes, with soft-key configurability in order to future-proof your investment
Remove the tedium and inaccuracies inherent in paper processes and unnecessary duplication
Digital Tenancy Onboarding
DXP > Customer Services >
Digital Tenancy Onboarding
credit-card
Securely connecting your portal and business-critical systems and streamlining your processes can remove unnecessary, tedious work from your customer service teams
Allow users to self-serve, promoting a digital first approach to rent and direct debit payments
Portal Toolkit enables your staff to support your customers by being able to see what they see (and more besides)
Provide support for Specialist Services with Allow customers the ability to log a complaint/compliment without needing a full portal
provide easy to use reporting services for house improvements, Damp&mould and any other business critical service with the fully customisable report tree module
bell-concierge
Integrate with third party repair system to allow on the spot appointment booking
hands-holding-child
hand-holding-heart
Health & Wellbeing
Careers & Recruitment
spa
Intranets & Workhubs
laptop-mobile
wand-magic-sparkles
Task Automation
Empower your staff to recognise and reward their colleagues
Deliver to your staff through the channel of their choice — app or web
Help your staff feel comfortable with pre-starter training and information
hand-holding-heart
spa
DXP > Workforce & HR > Careers & Recruitment
laptop-mobile
DXP > Workforce & HR > Intranets & Workhubs
wand-magic-sparkles
Business process automation is a fantastic way to drive efficiencies, and to remove the tedium and inaccuracies inherent in paper processes and unnecessary duplication
You are in complete control as processes are built up in a variety of steps. You can stack as many of steps together as you require to build your process
VerseOne BPA allows you to deliver smooth, intuitive, auditable and repeatable processes, with soft-key configurability in order to future-proof your investment
DXP > IT & Infrastructure
laptop
Back a level
Process Automation
arrows-spin
share-nodes
Integration
Security
shield-halved
arrow-trend-up
Maintenance & Upgrades
Hosting & Support
headset
arrows-spin
share-nodes
Gather and normalise data from multiple and disparate back-office and external sources and channel it to your customers
Configure API imports, mapping, outputs, and links to business-critical systems through a drag-and-drop interface
Bi-Directional Transfer to pull data into a single, configurable layer, and push user-generated changes back into your business applications
Major & Critical patches released within 14 days of identification
All maintenance of frameworks, compatability and software included as part of your support
Enjoy free, lifetime software updates with your subscription, with roughly 4 released per year
arrow-trend-up
99.99% planned uptime with fast fail-over and regular backups hosted on Microsoft Azure's UK datacentres
Headset
Data security and sovereignty are maintained with encryption and unique access credentials, and unlimited technical support as standard
VerseOne's service desk is available during UK business hours, with prioritized ticket resolution and escalation processes in place for swift issue resolution
shield-halved
Dual, advanced firewalls offer automated DDoS protection, page-specific rate-limiting, SQL injection defence and more
Defence-in-depth adds network segmentation and internal software firewalls to minimise internal attack surfaces
ISO 9001 & Cyber Essentials accredited, with regular penetration testing