Tuesday’s event with Clarion Futures on Digital Transformation was a great success, with over 60 attendees from a range of housing associations and partner organisations. The event covered many topics relevant in today’s climate, generating fantastic, thought-provoking debate and most importantly, meaningful insights into what it takes to become digitally mature.
The event was for any teams undertaking a digital transformation programme, community organisations supplying training and technical outreach, and anyone who wanted to understand how technology and knowledge transfer can transform customer service.
A jam-packed agenda saw our very own Chris Mounsey, Chief Product Officer, discuss Customer Portals, how to devise a working strategy with practical implementation advise and real-life examples of these working. Integration and bi-directional, real-time data delivery being one of the most important aspects.
Mark Easton, Home Editor for BBC News, chaired a panel discussion covering a range of issues effecting the housing sector, and how technology could be used to help solve some of these issues.
Randall Shortland, Digital Experience Co-ordinator of North Hertfordshire Homes discussed the power of 'Theory of Mind' and how this can help an organisation’s channel-shift agenda. A fantastic example of how words, phrases and placement can play such an important role in understanding and engagement.
Thanks you so much for running such a useful event, I feel very grateful to have been invited along
Engaging with communities can be one of the most challenging areas when working to implement a digital transformation agenda. Kenne Amissah, Digital Inclusion Manager at Clarion Futures, an expert in this field, provided fascinating examples on how to actively seek engagement within the community. With mergers and the prospect of mergers playing a larger role within the sector, Kathryn Hall, Head of Digital for Clarion Housing Group offered valuable insights in how to deal and manage digital transformation after a merger.
It is fair to say that we were all extremely excited by the energy, passion and creativity on show and we would like to thank all those that helped to organise such a fantastic day. We would also like to extend our thanks to everyone that attended and participated, without your valuable contributions these events would not be possible.
Stay tuned for some great videos and interviews from the day. We can’t wait to get cracking on the next one.