VerseOne CRM
VerseOne Stakeholder CRM is a dramatic evolutionary step in contact relationship management, emphasising 360º Intelligence-Gathering over traditional fixed sales processes. From its Artificial Intelligence core right through to the fully modularised applications, VerseOne CRM is engineered to allow you to track relationships and analyse and leverage the information to provide a complete picture of the many-to-many relationships associated with your organisation’s operations.
Traditionally, Customer Relationship Management systems have been designed to organise a company’s interactions with customers and sales prospects. However, VerseOne Technologies recognised that, for many organisations, this rigid production line of prospects, leads and sales forecasting did not fit with the modern requirement for a 360º model of contact management.
Working in partnership with a number of large UK public sector organisations, VerseOne has gone back to the start and redefined the CRM—and simultaneously redesigned the user interface paradigm for web applications.
The intelligent core of VerseOne Stakeholder CRM is not only equipped to deliver superb results now—it’s engineered for the functionality that you will need in the future. With its fully documented and flexible Application Programming Interfaces (APIs) and modular design, the Search::AI will be able to integrate all of the Modules that you might need in the future—as well as those that even we haven’t thought of yet.
Not only will VerseOne’s CRM deliver an amazingly swift return on investment (RoI), its built-in future-proofing will ensure that it carries on delivering savings, efficiency and 360º intelligence for as long as you need it to.
Fast. Accurate. Responsive.
VerseOne Stakeholder CRM framework is based on AJAX technologies that allow for the bulk of the requests to be carried out on the user’s computer.
This Distributed Processing Model (DPM) spreads the load ensuring that the central server remains highly responsive—even with hundreds of users and tens of thousands of contacts.
And from the user’s perspective, the AJAX DPM provides blazingly fast response times and near-instantaneous feedback.
Solid but fluid.
VerseOne Stakeholder CRM’s intelligent core handles your Contacts so that you don’t have to worry.
Using the advanced Smart Groups framework, the CRM enables you to capture your results, turn them into an entity and apply assorted actions—such as sending emails, filling events or writing reports.
Smart Groups learn, constantly reviewing your data and automatically sensing when new contacts should be incorporated into the Smart Group.
All of history—all in one place.
The VerseOne Stakeholder CRM Entity Viewer generates its menus on the fly, enabling you to see at a glance the major relationships between Contacts, Organisations, Events and more.
With a single click, you can drill down to examine all of your data, changes and relationships “up close and personal”—all of your history in one place, and all without having run a report or even reload the page.
Of course, many users will have Contacts, Organisations or Events that they particularly want to keep an eye on—and this is why VerseOne created the CRM Tracker. Simply drag and drop the entity that you are interested in onto the Tracker palette and it will check for any updates automatically—informing you via a unobtrusive message when one of your entities has changed.
360º Intelligence.
Tracking the progress and actions throughout the system is routine for the Search::AI engine, and examining the actions for any one contact or user is as easy as clicking the History menu.
But all organisations need to run large-scale reports.
With VerseOne Stakeholder CRM, the information is at your fingertips—dynamic graphs illustrate patterns within moments, enabling you to see and understand basic trends.
Plus, of course, the CRM allows the information to be exported for more detailed analysis.
A truly intelligent search engine.
Under the hood of the Stakeholder CRM is a powerful search engine equipped with a breakthrough Artificial Intelligence (AI) Engine.
Search::AI doesn’t just learn every time that you perform a search: it actually builds and tracks the relationships—understanding what functions have been added to the CRM and building the links between them.
Because Search::AI is the very core of VerseOne CRM, talking constantly to the individual Modules and your database, it already knows the answers to all of your queries—ensuring that your search criteria return fast, accurate results.
Style and substance—a new model of user interface.
Understanding that a large number of CRM deployments fail through lack of user adoption because, to most users, the user interface is the product, VerseOne’s designers wanted to create a sleek, stylish and intuitive interface; whilst the company’s Information Architects were determined that user productivity was the paramount consideration.
Realising the importance of both concepts, VerseOne combined the most passionate advocates into a new Product User Interface Team, a strategy that has resulted in a new paradigm for web application interaction.
The new UI team threw out the old, slow model of web applications—the full-page reloads and self-contained, isolated modules—and, drawing inspiration from high-end desktop applications, created the Vanadium UI. Harnessing the power of persistent palettes which allow users to re-use data across the CRM, with the easy familiarity of drag-and-drop, the Vanadium UI is a pleasure to use.